Sharepoint Hosting User Review - User review of sharepoint hosting's sharepoint service

Reviewer: Completely Dissatisfied

Pros:

They claim that they give you unlimited users.

Cons:

Horrible, rude, customer service, they take no responsibility for issues, they turned off Search functionalit, changed their backup policy, changed their SP Designer policy, and impose user limits - all without ever informing us.

Other Thoughts:

This is the worst hosting company bar none. They are crooks. They change policies and pricing at will without informing their customers, and do not honor original agreements and policies.

Case in point:

1)We signed up with them because they advertised unlimited users. Without telling us, they have decided to impose a user limit.
2)In several years not a single hotfix, patch, update, or service pack has been applied to any of our site servers, despite repeated attempts to get them to do so.
3)They disabled search functionality, and didn't tell us. The excuse given that it consumes too many server resources. No recourse - we are left with crippled WSS sites on which our users cannot even conduct search functions - a major loss in functionalty.
4)Originally made site backups available via SPD, but there is a bug in the old version of WSS so these backups fail. The only way we can get our data is by paying an exhorbitant fee for a one-shot backup, or an equally exhorbitant fee for regular backups. Of course if they applied the necessary patches to the host we could backup ourselves via SPD, but they won't do this. They now claim they do not support SPD, although we purchased it from them as part of our hosting packages.
5)They routinely don't respond to calls/emails for technical support
6)They always assume that problems/issues are not their own, unless pressed
7)Their website claims are inconsistent with their service offering, and company structure, and it is loaded with outright false claims about the company, eg, they claim they are privately owned independent company, but they have been acquired at least 2 times since I've been with them and they are now under Dell.